Services are available to most residents in Bristol VA, Bristol TN, Blountville, Bluff City, and some parts of Piney Flats (who are served by BTES). Zip codes in Virginia include: 24201. 24202, and 24203. Zip codes in TN include: 37617, 37618, 37620, 37621, and portions of 37686. 

  • Utilities & Rent

  • Prescription Assistance (No narcotics)

  • Food, diapers, & personal hygiene items

  • Debt/budget counseling

  • Free medical care via Crossroads Medical 2nd Tues.

  • Referrals for drug or alcohol abuse

  • Referrals for education placement

  • Referrals for job placement

  • Referrals for violence/abusive situations



  • Photo ID

  • Social Security Card for every member of the household

  • Bank Statements or other Financial Statements for all household members

  • For utility assistance, a copy of your detailed bill due within 4-5 days, or past due. Disconnect notices cannot be used. 

  • For housing assistance, a copy of lease, a note from the landlord stating how much is owed, landlord's name, address and email address, telephone number, and proof of property ownership for individual landlords.

  • For prescription assistance, client must provide prescription or empty bottle for refillable prescription.

  • Proof of all income including Food Stamps (SNAP), this may be pay stubs, disability or social security award letter, SNAP AWARD letter, child support, alimony, etc. 


5-1-2018 Rental and Services Policy Changes:


● Rental assistance appointments will only be made after the landlord emails the executive director at


Email must include how much the client owes the landlord, with the client’s name

and phone number. Upon receipt of this email, the executive director will give

the information to the appointment setter, then an appointment will be made.


Reason: some landlords do not want to accept BFIA vouchers. This is OPTIONAL for landlords. This saves time for all involved, and prevents a no-show penalty for not having proper documentation. Having this information BEFORE the appointment is made ensures a successful appointment. Also, if a landlord chooses not to participate, we can assist with a utility bill instead.


● Clients with more than one month past due will not receive rental assistance.


Reason: more than one month behind results in large amounts of money to get caught up. We provide emergency assistance for unusual/immediate needs, we are unable to help with chronic late payments.


● No appointments will be made for people who owe more than $500 in rent or

utility bills.


Reason: Amounts of assistance are limited to an average of $100 - $150 per family. We cannot pay full amounts owed. This ensures that all who need help can get some help.


● Clients for all appointments will be asked to bring bank statements or access to

electronic banking card statements.


Reason: This is part of the verification process for income received, and need for help.


● Mortgage assistance is no longer available.

Reason: Mortgage companies are not typically willing to accept our vouchers, and partial payments from clients. We have historically paid last; mortgage companies do not comply with voucher requirements. A few mortgage companies have returned BFIA checks as a denial to the BFIA voucher. This creates new and or additional financial trouble for the person asking for help. If mortgage assistance is the issue, call for assistance with a utility bill instead.

We do not pay full rent owed. At most, we can reasonably pay $100 - $150. The tenant/client is responsible for the remainder of their amount owed to you. 


** Please note the NO SHOW policy listed on our website at what this means is if a tenant/client comes in for rental assistance, and does not have their correct paperwork from you, they are not eligible for services for one year.


Please be advised that all Landlords are now required to email receipt of our client’s, your tenant’s portion that our voucher requires them to pay. Payment from Bristol Faith in Action will NOT be made without proof of client’s amount paid and the date. Email this information to: this goes straight to the director.


When you accept our voucher, you are agreeing to allow the client/tenant to stay for at least 30 days as long as they pay their portion by the expiration date.


There are NO exceptions to the expiration date for any reason.


We retain the right to exclude any payee/landlord for improper documentation, false records, or for being disingenuous in any way.


NO CALLS regarding client payment will be noted or accepted for any reason. Email provides an appropriate paper trail which is good for both the landlord/tenant, and BFIA.


If you have questions or concerns, please call 276-466-8292 and ask for a meeting with the director. You may also leave a message requesting a phone call although calls will not be returned until after 2 PM.



Blessings, love, and peace,


DeVonne Phipps

Executive Director